Get in Touch With Us

Got a question about one of the sites we review, spotted something that needs updating, or just want to tell us what you think of our rankings? This page covers how to get in touch and what you can expect once you do.

How to Reach the Online Poker USA Team

Email is the best way to contact us. Send your message to [email protected] and a real member of our team will read it and respond — we do not rely on automated replies to close out enquiries. We aim to get back to most messages within a couple of working days, though it can take a little longer during busier periods.

If you can, tell us upfront what your message is about. A quick note at the start — "correction," "bonus terms question," "partnership enquiry" — helps us route it to the right person and answer you faster.

What We Can Help With

• Questions about our reviews or rankings — If you want more detail on why a particular poker site sits where it does in our rankings, or how our editorial ratings work, ask us directly.
• Corrections and accuracy checks — Bonus terms, deposit methods, and licensing details change. If you notice something on konexons.com that looks out of date, we want to know so we can review and correct it.
• Content suggestions — If there's a poker site, payment method, or comparison you'd like us to cover that isn't already on the site, let us know what you're looking for.
• Partnership and business enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline the details.
• General site feedback — Anything that would make the site more useful to you as a reader is worth telling us about.

What This Page Is Not For

We're not able to help with account issues, deposits, withdrawals, or customer service matters at any of the poker sites we cover — those need to go directly to the operator's own support team, since we don't have access to player accounts and can't act on a site's behalf. If you're trying to compare payout speeds or deposit options before choosing a site, that kind of detail is covered in our site reviews and rankings rather than through direct enquiry.

A Note on How We Work

Online Poker USA may earn a commission when readers sign up through links on our site, but this never decides how a poker site is ranked or reviewed. If you have questions about how a specific ranking was reached, or want to flag something that looks like it was influenced by a commercial relationship, tell us — we take that seriously and will look into it.

If You Need Support Around Gambling

If you or someone you know is struggling to control their gambling, please reach out for help rather than waiting. In the US, the National Problem Gambling Helpline is available at 1-800-GAMBLER, and many states run their own additional support and self-exclusion programs. You can mention this in an email to us as well, and we'll point you toward relevant resources where we can — though we'd always encourage contacting a helpline directly for the fastest support. Online poker is intended for players 21 and older in most regulated states (18+ in a small number of states); it should be treated as entertainment, never as a way to make money or solve financial difficulty.

If you're comparing where to play rather than getting in touch about the site itself, our rankings and reviews of the best online poker sites are the place to start.

Thanks for taking the time to read this far — we look forward to hearing from you.